Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us about a return.

Damaged or defective items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

To request a return for a damaged or defective item, please contact us at tobywhinestein@gmail.com. Please include your order number and, where possible, photos or videos showing the issue.

Returns for reasons other than damage, defects, or receiving the wrong item are not accepted.

Exchanges
If your item arrives damaged or defective and you would like an exchange, please contact us at tobywhinestein@gmail.com. We will provide instructions on how to proceed.

Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at tobywhinestein@gmail.com.